{"id":3382,"date":"2026-08-28T23:38:09","date_gmt":"2026-08-28T22:38:09","guid":{"rendered":"https:\/\/suiseki.sk\/?page_id=3382"},"modified":"2026-09-16T20:48:40","modified_gmt":"2026-09-16T19:48:40","slug":"doprava-a-platba","status":"publish","type":"page","link":"https:\/\/suiseki.sk\/en\/doprava-a-platba\/","title":{"rendered":"Shipping and payment"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3382\" class=\"elementor elementor-3382\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c63add pad-sec e-flex e-con-boxed e-con e-parent\" data-id=\"7c63add\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fb127e elementor-widget elementor-widget-text-editor\" data-id=\"5fb127e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"sa-page\">\n<p class=\"sa-lead\">We hand-pack each item securely. The shipping price includes packaging \u2014 so it&#039;s not just the carrier&#039;s fee, but the full cost of ensuring your item arrives safely. Below you&#039;ll find all delivery and payment methods, including prices \u2014 no surprises at checkout.<\/p>\n\n<h2 class=\"sa-h2\">Transport in Slovakia<\/h2>\n<table class=\"sa-table\">\n<thead>\n<tr>\n<th>Delivery method<\/th>\n<th>Price<\/th>\n<th>Delivery<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Packet \u2014 Z-Point and Z-Box<\/strong>\n<span class=\"sa-desc\">Dispensing point or self-service box.<\/span><\/td>\n<td class=\"sa-price\">5,00 \u20ac<\/td>\n<td>within 5 working days<\/td>\n<\/tr>\n<tr>\n<td><strong>Packeta \u2014 distribution points<\/strong>\n<span class=\"sa-desc\">Delivery to a partner distribution point of your choice.<\/span><\/td>\n<td class=\"sa-price\">5,00 \u20ac<\/td>\n<td>within 5 working days<\/td>\n<\/tr>\n<tr>\n<td><strong>Slovak POST OFFICE<\/strong>\n<span class=\"sa-desc\">Delivery to your address.<\/span><\/td>\n<td class=\"sa-price\">5,00 \u20ac<\/td>\n<td>within 5 working days<\/td>\n<\/tr>\n<tr>\n<td><strong>Personal collection in Tren\u010d\u00edn<\/strong>\n<span class=\"sa-desc\">We will arrange a date in advance.<\/span><\/td>\n<td class=\"sa-price sa-price--free\">free<\/td>\n<td>by agreement<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"sa-h2\">Transport to the Czech Republic<\/h2>\n<table class=\"sa-table\">\n<thead>\n<tr>\n<th>Delivery method<\/th>\n<th>Price<\/th>\n<th>Delivery<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Packeta \u2014 distribution points and Z-Boxes<\/strong>\n<span class=\"sa-desc\">The price is listed in euros, you pay in euros.<\/span><\/td>\n<td class=\"sa-price\">5,00 \u20ac<\/td>\n<td>within 5 working days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nWe ship to Slovakia and the Czech Republic. If you are interested in delivery to another country, <a href=\"\/en\/kontakt\/\">write to us<\/a> \u2014 we can arrange it individually.\n<h2 class=\"sa-h2\">Payment methods<\/h2>\n<ul class=\"sa-list\">\n \t<li style=\"list-style-type: none;\">\n<ul class=\"sa-list\">\n \t<li><strong>Google Pay<\/strong> \u2014 fast one-touch payment, no fee. We will process your order immediately.<\/li>\n \t<li><strong>Apple Pay<\/strong> \u2014 payment via iPhone, iPad or Mac, no fee. We will process your order immediately.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<!-- AK M\u00c1TE AJ KARTU, ODKOMENTOVA\u0164:\n \t<li><strong>Platobn\u00e1 karta<\/strong> \u2014 Visa a Mastercard, bez poplatku. Platba prebieha v zabezpe\u010denom prostred\u00ed platobnej br\u00e1ny.<\/li>\n-->\n<ul class=\"sa-list\"> \t\n<\/ul>\n<p class=\"sa-note\">We are not VAT payers \u2014 the price you see on the product is final. We do not add any additional fees to your order other than the selected shipping fee.<\/p>\n\n<h2 class=\"sa-h2\">How we pack and when we ship<\/h2>\nWe ship orders to <strong>3 working days<\/strong> from receipt of payment. We hand-pack each stone in protective material so that it survives the journey \u2014 both the stone and the wooden base are more fragile than they seem. Shipments are insured. Should damage occur during transport, <a href=\"\/en\/kontakt\/\">Contact us.<\/a> and we will solve it.\n<h2 class=\"sa-h2\">Return of goods<\/h2>\nYou have the right to return goods without giving a reason. <strong>14 days<\/strong> from receipt of the shipment.<!-- PO SCHV\u00c1LEN\u00cd ZMENI\u0164 NA 30 DN\u00cd --> Send the item back to us undamaged and we will refund your money within 14 days of delivery. Detailed terms and conditions can be found in <a href=\"\/en\/obchodne-podmienky\/\">business conditions<\/a>.\n<h2 class=\"sa-h2\">Frequently asked questions<\/h2>\n<h3 class=\"sa-h3\">Will I receive the exact piece that is in the photo?<\/h3>\nYes. Each stone is original and we photograph the exact piece you will receive. No two are the same, so we cannot send a &quot;similar&quot;.\n<h3 class=\"sa-h3\">When will I receive my order?<\/h3>\nWe ship within 3 business days of receiving payment. Delivery in Slovakia and the Czech Republic takes up to 5 business days.\n<h3 class=\"sa-h3\">Can I pick up the goods in person?<\/h3>\nYes, personal collection in Tren\u010d\u00edn is free. When ordering, select personal collection and we will contact you to arrange a date.\n<h3 class=\"sa-h3\">Will you wrap it as a gift?<\/h3>\nWrite it to us in the order notes and we will be happy to package it.<!-- PO SCHV\u00c1LEN\u00cd: Dar\u010dekov\u00e9 balenie a ru\u010dne p\u00edsan\u00e1 karti\u010dka s\u00fa zdarma. -->\n<p class=\"sa-note\">Do you have another question? Write to <a href=\"mailto:info@suiseki.sk\">info@suiseki.sk<\/a> or call <a href=\"tel:+421902784220\">+421 902 784 220<\/a>.<\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ka\u017ed\u00fd kus bal\u00edme ru\u010dne a bezpe\u010dne. Uveden\u00e1 cena dopravy zah\u0155\u0148a aj baln\u00e9 \u2014 nejde teda len o poplatok dopravcu, ale o kompletn\u00e9 n\u00e1klady na to, aby kus dorazil v poriadku. Ni\u017e\u0161ie n\u00e1jdete v\u0161etky sp\u00f4soby doru\u010denia a platby vr\u00e1tane cien \u2014 bez prekvapen\u00ed a\u017e v pokladni. Doprava na Slovensku Sp\u00f4sob doru\u010denia Cena Doru\u010denie Packeta \u2014 Z-Point [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3382","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/pages\/3382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/comments?post=3382"}],"version-history":[{"count":19,"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/pages\/3382\/revisions"}],"predecessor-version":[{"id":3882,"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/pages\/3382\/revisions\/3882"}],"wp:attachment":[{"href":"https:\/\/suiseki.sk\/en\/wp-json\/wp\/v2\/media?parent=3382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}