{"id":3635,"date":"2026-08-31T16:42:02","date_gmt":"2026-08-31T15:42:02","guid":{"rendered":"https:\/\/suiseki.sk\/?page_id=3635"},"modified":"2026-09-08T14:44:58","modified_gmt":"2026-09-08T13:44:58","slug":"odstupenie-od-zmluvy","status":"publish","type":"page","link":"https:\/\/suiseki.sk\/en\/odstupenie-od-zmluvy\/","title":{"rendered":"Withdrawal from the contract"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3635\" class=\"elementor elementor-3635\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27371d56 pad-sec e-flex e-con-boxed e-con e-parent\" data-id=\"27371d56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78c7b8b9 elementor-widget elementor-widget-text-editor\" data-id=\"78c7b8b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"oodz-wrapper\" id=\"oodz-wrapper\">\n<div class=\"oodz-success\" id=\"oodz-success\" style=\"display:none;\" role=\"alert\" aria-live=\"polite\">\n<div class=\"oodz-success-check\" aria-hidden=\"true\">\u2713<\/div>\n<h3>Withdrawal received<\/h3>\n<p id=\"oodz-success-msg\">\n<\/p><\/div>\n<form class=\"oodz-form\" id=\"oodz-form\" novalidate action=\"\">\n                <input type=\"hidden\" id=\"oodz_wp_nonce\" name=\"oodz_wp_nonce\" value=\"cf2e897de6\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/3635\" \/><\/p>\n<div class=\"oodz-intro\">\n<h2 class=\"oodz-title\">Withdrawal from contract form<\/h2>\n<p>Under EU Directive 2023\/2673 you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.<\/p>\n<div class=\"oodz-guest-note\">\n                        <strong>Important:<\/strong><br \/>\n                        Enter the e-mail address you used when placing the order. If you no longer have access to it, fill in the billing postcode from the order.                    <\/div>\n<\/p><\/div>\n<div class=\"oodz-row\">\n<div class=\"oodz-field\">\n                        <label for=\"oodz-meno\"><br \/>\n                            Full name                            <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span><br \/>\n                        <\/label><br \/>\n                        <input\n                            type=\"text\"\n                            id=\"oodz-meno\"\n                            name=\"meno\"\n                            autocomplete=\"name\"\n                            value=\"\"\n                            required\n>\n                    <\/div>\n<div class=\"oodz-field\">\n                        <label for=\"oodz-email\"><br \/>\n                            E-mail address                            <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span><br \/>\n                        <\/label><br \/>\n                        <input\n                            type=\"email\"\n                            id=\"oodz-email\"\n                            name=\"email\"\n                            autocomplete=\"email\"\n                            value=\"\"\n                            required\n>\n                    <\/div>\n<\/p><\/div>\n<div class=\"oodz-field\">\n                    <label for=\"oodz-objednavka\"><br \/>\n                        Order number                        <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span><br \/>\n                    <\/label><br \/>\n                                            <input\n                            type=\"text\"\n                            id=\"oodz-objednavka\"\n                            name=\"objednavka_id\"\n                            placeholder=\"e.g. 12345\"\n                            value=\"\"\n                            required\n><\/p>\n<p class=\"oodz-field-help\" style=\"margin-top:6px;\">\n                            Once you fill in your e-mail (or postcode), we will load the products from this order so you can select them with checkboxes.                        <\/p>\n<\/p><\/div>\n<div id=\"oodz-deadline-info\" class=\"oodz-deadline-info\" style=\"display:none;\" role=\"alert\" aria-live=\"polite\"><\/div>\n<div class=\"oodz-field oodz-field-psc\">\n                    <label for=\"oodz-psc\"><br \/>\n                        Billing postcode from the order                        <span class=\"oodz-optional\">(if you no longer have access to the original e-mail)<\/span><br \/>\n                    <\/label><br \/>\n                    <input\n                        type=\"text\"\n                        id=\"oodz-psc\"\n                        name=\"psc\"\n                        maxlength=\"10\"\n                        placeholder=\"e.g. 01001\"\n                        autocomplete=\"postal-code\"\n                    >\n                <\/div>\n<div class=\"oodz-field\">\n<fieldset>\n<legend>\n                            Withdrawal scope                            <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span><br \/>\n                        <\/legend>\n<div class=\"oodz-radio-group\">\n                            <label class=\"oodz-radio-label\"><br \/>\n                                <input type=\"radio\" name=\"rozsah\" value=\"cela\" checked><br \/>\n                                Whole order                            <\/label><br \/>\n                                                        <label class=\"oodz-radio-label\"><br \/>\n                                <input type=\"radio\" name=\"rozsah\" value=\"ciastocne\"><br \/>\n                                Selected products only                            <\/label>\n                                                    <\/div>\n<\/fieldset>\n<div class=\"oodz-refund-info\" id=\"oodz-refund-info\" style=\"display:none;\"><\/div>\n<\/p><\/div>\n<div class=\"oodz-field\" id=\"oodz-produkty-checkbox-row\" style=\"display:none;\">\n                    <label><br \/>\n                        Products you are withdrawing from                        <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span><br \/>\n                    <\/label><\/p>\n<p class=\"oodz-field-help\" style=\"margin-top:0;\">\n                        Check the products from the selected order that you want to withdraw from.                    <\/p>\n<div class=\"oodz-produkty-checkboxes\" id=\"oodz-produkty-checkboxes\"><\/div>\n<\/p><\/div>\n<div class=\"oodz-field\" id=\"oodz-produkty-row\" style=\"display:none;\">\n                    <label for=\"oodz-produkty\"><br \/>\n                        Products you are withdrawing from                        <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span><br \/>\n                    <\/label><br \/>\n                    <textarea\n                        id=\"oodz-produkty\"\n                        name=\"produkty\"\n                        rows=\"3\"\n                        placeholder=\"List the product names (one per line)\"\n                    ><\/textarea>\n                <\/div>\n<div class=\"oodz-field\">\n                    <label for=\"oodz-poznamka\"><br \/>\n                        Note                        <span class=\"oodz-optional\">(optional)<\/span><br \/>\n                    <\/label><br \/>\n                    <textarea\n                        id=\"oodz-poznamka\"\n                        name=\"poznamka\"\n                        rows=\"2\"\n                        placeholder=\"Reason for withdrawal or other notes\u2026\"\n                    ><\/textarea>\n                <\/div>\n<div class=\"oodz-field\">\n                    <label for=\"oodz-iban\"><br \/>\n                        IBAN                                                    <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span><br \/>\n                                            <\/label><br \/>\n                    <input\n                        type=\"text\"\n                        id=\"oodz-iban\"\n                        name=\"iban\"\n                        autocomplete=\"off\"\n                        placeholder=\"e.g. SK31 1200 0000 1987 4263 7541\"\n                        required><\/p>\n<p class=\"oodz-field-help\">\n                        Enter your IBAN so we can return the money to your bank account.                    <\/p>\n<\/p><\/div>\n<div class=\"oodz-field oodz-field-gdpr-info\">\n<p style=\"font-size:13px;color:#555;margin:0;line-height:1.5;\">\n                    Your personal data is processed for the purpose of handling your withdrawal from contract, on the basis of Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (legal obligation under EU Directive 2023\/2673). For details, see the <a href=\"https:\/\/suiseki.sk\/en\/gdpr\/\" target=\"_blank\" rel=\"noopener noreferrer\">privacy policy<\/a>.                <\/p>\n<\/p><\/div>\n<div class=\"oodz-error\" id=\"oodz-error\" role=\"alert\" aria-live=\"polite\" style=\"display:none;\"><\/div>\n<p>                <button type=\"submit\" class=\"oodz-submit-btn\" id=\"oodz-submit\"><br \/>\n                    <span class=\"oodz-btn-label\">Confirm withdrawal from contract<\/span><br \/>\n                    <span class=\"oodz-btn-spinner\" aria-hidden=\"true\" style=\"display:none;\"><br \/>\n                        <span class=\"oodz-spinner\"><\/span><br \/>\n                        Sending\u2026                    <\/span><br \/>\n                <\/button><\/p>\n<p class=\"oodz-footer-note\">\n                    After submission you will receive a confirmation to the e-mail you entered, with the exact date and time the notification was received.                <\/p>\n<\/p><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/p><\/div><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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